In general we don't refund payments after they've been processed. That covers monthly subscriptions, one-time fees (like the $10.99 single-report unlock), API plan fees, unused quotas, partial billing periods, and accounts terminated for cause under our Terms.
Cancellation
You can cancel your subscription anytime from Settings → Billing. Cancellation stops future renewals — paid access continues until the end of the current billing period, but you won't be charged again.
EU / UK cooling-off
If your local mandatory law gives you a return or withdrawal period (for example the 14-day rule under EU consumer law), nothing in our policy limits that right. If you ask us to begin supplying the Service immediately during that period, we may deduct the proportionate value of what's already been supplied, to the extent permitted by law.
Technical or billing errors
If you were charged but didn't get the paid plan or feature because of a verifiable error on our side, contact us via /help/contact. We may, at our option, provide the purchased access, extend the subscription term, or issue a refund.
When refunds are paid
If we approve a refund, we return it through your original payment method via Stripe. Approved refunds typically settle within 5–10 business days, though final processing time depends on Stripe and your card-issuing bank.